Пакет: request-tracker4 (4.4.7+dfsg-1)

[ Источник: request-tracker4  ]

extensible trouble-ticket tracking system

Request Tracker (RT) is a ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. It features web, email, and command-line interfaces (see the package rt4-clients).

RT manages key tasks such as the identification, prioritization, assignment, resolution, and notification required by enterprise-critical applications, including project management, help desk, NOC ticketing, CRM, and software development.

This package provides the 4 series of RT. It can be installed alongside the 5 series without any problems.

This package provides the core of RT.

This package supports three database types out of the box: MySQL, PostgreSQL and SQLite. In order to support a zero-configuration install, SQLite will be used by default, but is not recommended for production use. Please see /usr/share/doc/request-tracker4/NOTES.Debian for more details and consider installing rt4-db-postgresql or rt4-db-mysql at the same time as this package.

Теги: Системное администрирование: Отслеживание проблемы, Реализовано на: Perl, Сеть: network::server, role::program, Работает с: Ошибки и проблемы, Электронная почта

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