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[ Quellcode: rt-extension-repeatticket  ]

Paket: rt4-extension-repeatticket (1.10-5)

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Repeat tickets in Request Tracker 4 based on schedule

The RepeatTicket extension for the Request Tracker trouble-ticket tracking system allows you to set up recurring tickets so new tickets are automatically created based on a schedule. The new tickets are populated with the subject and initial content of the original ticket in the recurrence.

After you activate the plugin by adding it to your file, all tickets will have a Recurrence tab on the create and edit pages. To set up a repeating ticket, click the checkbox to "Enable Recurrence" and fill out the schedule for the new tickets.

New tickets are created when you initially save the recurrence, if new tickets are needed, and when your daily cron job runs the rt-repeat-ticket script.

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