This is Debian GNU/Linux's prepackaged version of OTRS, the Open Ticket
Request System. The authors of OTRS are:

Copyright (C) 2001-2008 OTRS GmbH, http://otrs.org/

Upstream authors:
   OTRS GmbH <info@otrs.de>
   Martin Edenhofer
   Stefan Wintermeyer
   Sebastian Wormser

This package was put together by Torsten Werner <twerner@debian.org>,
from sources obtained from:
ftp://ftp.otrs.org/pub/otrs/

                             All Rights Reserved

    This program is free software; you can redistribute it and/or modify
    it under the terms of the GNU General Public License as published by
    the Free Software Foundation; either version 2 of the License, or
    (at your option) any later version.

    This program is distributed in the hope that it will be useful,
    but WITHOUT ANY WARRANTY; without even the implied warranty of
    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
    GNU General Public License for more details.

    You should have received a copy of the GNU General Public License
    along with this program; if not, write to the Free Software
    Foundation, Inc.  51 Franklin St, Fifth Floor, Boston, MA  02110-1301  USA

On Debian GNU/Linux systems, the complete text of the GNU General
Public License can be found in `/usr/share/common-licenses/GPL-2'.